RonEK Communications: NEC Aspire Mail

postheadericon NEC Aspire Mail

In today’s business climate, there is simply no place for long call holding periods, incorrect call routing or lost messages. While organizations seek additional features to address these needs, they also expect improved efficiency, economy and convenience. Aspire Mail is better able to meet these expectations because it is digitally linked in the Aspire platform. Digital integration brings increased speed and accuracy to your voice mail system. And since Aspire Mail mounts inside the Aspire cabinet, it is easy to install.

In addition to powerful Voice Mail and Automated Attendant features, the new Aspire Mail DMS also offers the latest Desktop Messaging and Desktop Call Control technology. Aspire Mail DMS Desktop Messaging integrates your voice mailbox with your email inbox. Desktop Call Control is a WindowsTM application that intercepts Automated Attendant calls to your extension, provides a screen pop identifying the caller, and offers call handling options.

Desktop Messaging
Consolidate multiple message sources with Aspire Mail DMS Desktop Messaging. Prioritize messages and respond to customers and co-workers more quickly with the power, speed and simplicity of Desktop Messaging. With Desktop Messaging, your email inbox gives you access to all of your email and voice mail. Aspire Mail DMS Desktop Messaging also lets you extend the distribution power in your email program to your voice messaging, making it possible to quickly send voice messages or documents to groups of co-workers. Aspire Mail DMS Desktop Messaging can integrate with various network and email platforms that are SMTP and IMAP4 compliant.

Desktop Call Control
Aspire Mail DMS Desktop Call Control gives you the convenience of managing telephone calls from your PC as those calls are sent to your telephone extension. A Call Control user has several options for handling a call.

Do nothing and automatically have the call follow preprogrammed routing.
• Transfer the call to a preset destination.
• Send the caller right to your mailbox.
• Accept the call and have it transfer to your telephone.

• Greet the caller with a voice prompt asking them to wait on Hold.
• View the contact details for the caller.

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Call Control Setup
You can change any of these options “on the fly” (during a call) by using your PC mouse to right click on “Transfer Options” or “Hold Options” and changing the items as they appear on the “Setup” screen. You can change the transfer destination, change the greeting that is used by the mailbox, or change the Hold interval.

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Call Control Call Log
The Desktop Call Control Call Log makes sure you never miss a call even if the caller didn’t leave a message. A call log is created for each call, allowing you to delete individual calls, erase them all, or make a call from the list. You can also export an entry to your Outlook contacts.

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Make Call to Contact
Use the Make Call to Contact feature to quickly place a call to any contact in your Outlook Contacts or Address Book. Type a name in the search box or scroll through your contact list, then double-click the record to give them a call. Call Control will automatically dial the number for you.

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