RonEK Communications: NEC Nitsuko “i” Series Features

postheadericon NEC Nitsuko “i” Series Features

Built-in Facility Management and Guest Services

With a powerful array of Hotel/Motel management features built in, i-Series co-ordinates your essential services and puts convenient guest features only an arm’s length away.

* Do Not Disturb
* DSS Console Monitoring
* Flexible Numbering Plan
* Message Waiting
* Room Status
* Room Status Printouts
* Room to Room Call Restriction
* Single Digit Dialing
* Toll Restriction (when Checked-in)
* Wake Up Call

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Property Management System Integration (PMSi)

Use your i-Series as the cornerstone of a fully integrated lodging management system team.

Add the NVM-Series with optional lodging software for basic Hotel/Motel Voice Mail services. Check-in at the front desk automatically activates a guest’s mailbox, while checkout archives unanswered messages. In addition, each guest has a handy Wake Up Call (with snooze alarm) and a first time tutorial to guide them through the Voice Mail features.

For more sophisticated applications, PMSi allows your i-Series telephone system, optional NVM-PMSi Voice Mail and third-party PMS system to work together in providing an unparalled level of facility management. Using unique Message Bus technology, PMSi automates many routine facility management tasks by instantly exchanging room status, guest services and call record data. For example, check in a guest at the reservation terminal and automatically update room status, call restriction and enable the guest’s mailbox. At check-out, the PMSi team works together to notify housekeeping, add outside call charges to the guest’s bill and automatically deactivate their mailbox.

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More Features

Calling a Co-Worker

With a Hotline button, you can Intercom frequently called co-workers, Transfer a call and even see at a glance if they’re on another call. If you must leave your desk, use your Alphanumeric Display to find out who called while you were out. When you must get through to an associate right away, you can get through even if they are on another call.

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Outside Calls

You can Answer Outside Calls that ring your phone or flash your line/loop keys. Your Ring Group sets the way calls ring your phone, and they can ring differently during the day, at night or on weekends and holidays. Caller ID (with TAPI compatible third-party software) can display your caller’s account information before you even answer their call. While you’re on a call, use Reverse Voice Over to talk privately to a co-worker without putting your call on Hold.

Place Outside Calls by pressing your line/loop keys, dialing simple codes or just lifting the handset. To control costs, your system may have you enter Account Codes before your call goes through. Once your call goes through, the Call Timer shows how long you’re on the phone.

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Handling and Rerouting Your Calls

Use Hold to have your call wait at your phone, or Park it in orbit for a co-worker. Don’t know where a co-worker is? Use Meet Me Paging Transfer so they can pick it up where ever they are. You can also have the call automatically come back when your co-worker is done.

When you leave your desk, forward your calls to someone else, to your NVM-Series voice mailbox or Off-Premise to your car phone or home office. Your system may also have Fixed Call Forwarding that reroutes your calls automatically when they’re not picked up.

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When Your Call Can’t Go Through

Don’t just hang up when your call can’t get through to a co-worker! Use Call Waiting to wait without hanging up. Send your co-worker Off Hook Signals to let them know you’re waiting. If you don’t have time to wait, leave a Callback request that automatically alerts you when they become free. There’s no need to keep redialing your outside call if it’s busy or unanswered use Repeat Redial to have the system retry it automatically.

In a hurry? Think about leaving your co-worker a Message Waiting, or use the NVM-Series voice mail to record a voice message for them. You can also use your voice mailbox to record your own conversations.

With Voice Over, talk to a busy user while they keep talking to their initial caller. Also, while you’re busy, your phone’s keys show when there is another call waiting. You may even hear an off-hook voice announcement from your co-worker on the second appearance.

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Placing Calls Quickly

Store numbers you call often and easily dial them with just a few key presses. To quickly retry the number you just dialed, try Last Number Redial. Use Memo Dial to jot a number down in your phone’s memory instead of writing it down. With Directory Dialing, select a co-worker or outside call from a list of names, rather than dialing the phone number.

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When You Work in Groups

If you and your co-worker’s handle each other’s calls, set up an ACD or Department Calling group. Someone calling your group’s number goes through to anyone who’s available. To answer a call already ringing a co-worker’s phone, use Group Call Pickup, Directed Call Pickup or a Call Coverage key. When you’re on a call and you want the others in your area to listen in on the conversation, activate Group Listen.

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Have a Telephone Meeting

Conference allows you to quickly set up a telephone meeting. Have others join your outside call just by pressing a line key. Use Meet Me Conference to set up a meeting which lets others join if they choose. Also, you can use Meet Me Paging to set up a meeting on a page zone.

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Streamlining Your Telephone’s Operation

Set up Automatic Route Selection (ARS) to choose the most cost-effective service for outgoing calls. Or, you can use Toll Restriction to block those expensive, unnecessary long distance calls. If you have different companies using the same system, use Tenant Service to give each company their own set of extensions and trunks.

To monitor traffic patterns, have Station Message Detail Recording or Traffic Management Reports print a record of your system’s calls. Control the power and flexibility of system extensions through Class of Service. Some sites have unique numbering considerations like matching phone numbers to room numbers in a school. If yours does, you’ll appreciate Flexible System Numbering.

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Other Powerful System Options

Add digital recording and playback capabilities with a Voice Announce Unit (VAU). You’ll get Voice Prompting Messages, Personal Greeting, Automated Attendant with single digit dialing and Park and Page.

Set up a data network using the Data Communications Interface (DCI). Install a DCI Module into any Super Display, 28- or 34-Button Display phone, or plug a stand-alone 3-DCI Module into an available digital station port.

Use analog Single Line Telephones to set up a traditional PBX-type system. With the 2-OPX Module, you can connect the Single Line Telephones to the same common equipment used for digital phones. The 2-OPX Module also lets you connect to fax machines or an off-site extension.

Connect music sources for Music on Hold using a 3-ACI analog interface. It also gives you more external paging ports and relays for amplifier control.